Vision, Mission, Values and Code of Conduct


We are committed to a fair, client-focused medical panels experience.



 In serving our clients we:

  • Understand their needs
  • Offer user friendly resources
  • Guide them through our processes
  • Create a safe and respectful environment
  • Provide clear, timely, independent and unbiased:
    • Reports from the Medical Panels Program




We understand that every client is different, and every client needs to be served with an open mind.

We are committed to a culture that is collegial and professional, and a workplace that is free of harassment, violence and discrimination.


We provide professional and friendly assistance along with accessible resources to help our clients navigate our processes.

We support each other professionally and personally, and we aim to create a healthy, inclusive workplace that recognizes excellence and encourages development.


In all our interactions with clients and stakeholders, we aim to be impartial, diligent and ethical.

We demonstrate our values to our clients and stakeholders, and to our colleagues, by being consistent in our words and deeds, taking ownership, and seeking out learning opportunities.


We are answerable to our clients and stakeholders for the efficiency of our processes, the clarity and timeliness of our services and outcomes, the effectiveness of our communications, and the responsible use of our resources.

We recognize that we are all part of a larger process, and that in striving for excellence and serving our clients we all make contributions and are answerable to each other.


Code of Conduct